FAQ

Direct-to-Garment (DTG) printing creates custom designs directly onto fabrics, like printing on a t-shirt. Because each item is printed specifically for your order, returns and exchanges are typically not possible. Here's why:

• Customization: Unlike pre-printed shirts, DTG printing creates unique designs just for you. Once printed, the garment can't be easily restocked.
• Made-to-Order: DTG printing works on a per-order basis, minimizing waste. This reduces costs but means items can't be returned for a different size or design.

We are a print-on-demand (POD) direct-to-garment (DTG) company, meaning our amazing designs are printed directly onto the item(s) you order. This creates unique, custom pieces – but it also means we cannot accept returns or exchanges for size, color, or simply changing your mind.

We stand behind the quality of our work! If your item arrives with a printing error or production mistake (like a misspelling or a seam issue), we will happily replace it for you, free of charge.

Just contact us within 30 days of receiving your item at sales@calavera-chaos.com and include a clear photo showing the problem.

• We cannot offer reprints or refunds for orders where you chose the wrong size or color. Double-check our size charts and product descriptions before placing your order!
• If your package is unfortunately lost or damaged in transit, we will work with you to find a solution. You can choose a reprint with a small additional shipping fee or receive a partial refund.
• For DTG printing, there is a slight tolerance (around 0.5 inches) for where the design might land on the garment. This does not count as a defect, so keep that in mind when you visualize your final product.

We understand you want your order as soon as possible, so here is a breakdown of our shipping process:

• Production: Allow 2-3 business days for your order to be produced before it ships.
• Shipping Timeline: Once your order is produced, we offer two shipping options at checkout:
• Standard Shipping (4-8 business days)
• Expedited Shipping (2-5 business days)

• Business days exclude weekends and holidays.
• Shipping times are estimates and may vary depending on your location.

Contact our friendly customer service team at support@calavera-chaos.com if you'd like more information about our shipping policy.

I hope this is clearer and easier to understand!